2020 Information Services Strategic Plan

Mission and Vision

The County Road Administration Board mission is to provide, develop, and support a full range of information tools and services including transportation software, data collection, training, and mentoring for all aspects of transportation-related public works issues. 
 
Information Services vision is to enable the mission of the County Road Administration Board by adopting a business first mindset and provide value-add to counties through delivery of information technology tools and services.  We will recruit and retain those passionate about technology, innovation, continuous improvement and lifelong learning.  Information Services division will work as a team and collaborate with stakeholders to facilitate mutual success in a transparent and accountable manner. 

Core Values 

• Servant Leadership

• Accountability

• Transparency

• Lifelong learning / continuous improvement

• Innovation

• Team work and Collaboration

Objectives 

• Reduce resources used for developing and testing 

• Increase product delivery

• Develop staff skills through training, mentoring, and increased responsibilities

• Replace legacy systems

• Put actionable data in the hands of decision makers 

• Develop metrics for assessing effectiveness and turning weaknesses into strengths 

Strategies

• Software/Platform as a Service

• Cloud first

• Advanced Analytics

• Recognize achievements

• Promote critical and creative thinking

Operational Tactics

• Reduce resources used for developing and testing 

  • Implement automated unit testing

  • Move to Software as a Service (SaaS)/Platform as a Service (PaaS) where feasible

• Increase product delivery

  • Move to SaaS/PaaS where feasible

  • Develop production pipelines through Azure DevOps

  • Implement tools which allow business owners to create content and products 

• Develop staff skills through training, mentoring, and increased responsibilities 

  • Support continuous education

  • Create opportunities for increased responsibility

  • Recognize individual and team contributions 

• Replace legacy systems 

  • Evaluate enterprise offerings

  • Evaluate SaaS/PaaS

• Put actionable data in the hands of decision makers 

  • Develop data visualization skills

  • Implement business intelligence 

• Develop metrics for assessing effectiveness and turning weaknesses into strengths

  • Develop balanced scorecard

  • Measure basic data performance measures: completeness, uniformity, timeliness, quality, etc.