Access your account - existing users

CRAB-NET – Access your account

You are already in the system if you have submitted a feedback report to CRAB in the past. Follow the steps below to access your account for the first time.
1. Go to this link https://www.crab.wa.gov/HelpDesk-Public/KB.
2. Click the SIGN IN button at the upper right corner of the page.
3. Click the Forgot your password link on the login form.



4. Enter your email address at the Forgot your password screen.
5. Click the Send Email button



6. Check your email account for a message to the email address that you specified in step 4 above.
7. Click on the link in the email to display the Change password screen.

Your password must be at least 8 characters.



8. Enter your password, type it again. and then click the OK button to display your profile information.
9. Update your profile information as needed. Note that your email address is your user name.



10. Click the Save button to save your profile information.

You can now create a new ticket (feedback report) and view knowledge base articles. Click the LOGOUT button when you are finished.

Creation date: 7/6/2017 11:33 AM     Updated: 7/21/2017 3:22 PM