Knowledge Base Frequently Asked Questions
How does the knowledge base work? Take a look the frequently asked questions list below. Do you still have a questions? Contact Jim Ayres.
What products can I select?
There are currently 13 different Eagle Point Modules (Products) to choose from. Just click on the arrow at the end of the Products Text box and select a specific EP design module. If you choose to use ALL PRODUCTS, then you will get a search on every module.
What is an Instance Number?
When an Eagle Point module generates an internal error, a message is returned to the user that has an "instance number" in the message. By entering this number in the Instance Number text box, if that error has been recorded, you should find help on that specific "instance". This database is not yet complete, but we will continuously add to it as the information becomes available.
What is a Knowledge Base ID number?
There are currently 13 different Eagle Point Modules (Products) to choose from. Just click on the arrow at the end of the Products Text box and select a specific EP design module. If you choose to use ALL PRODUCTS, then you will get a search on every module.
What is a Key Word?
In the Key Word text box, you can enter any descriptive word that best depicts what your question is. For example; if you are having problems with resizing symbols or nodes, you could search on "resize", "symbols" or "nodes" and probably find a possible solution. Note, that it is best to make your key word the simplest form, rather than an adverb or adjective or the plural...thus "synchro" will return "synchronize", "synchronizes", "synchronizing", "synchronized", etc., whereas "synchronizing" will only return "synchronizing".
What if I don't find an answer?
If your selection does not return a response, the database will return a message saying "Sorry, no records matching your search criteria were found. Use the BACK arrow and redefine your search using different parameters." As the message suggests, using your browser's back arrow, redefine your search, perhaps using a different key word, or looking in ALL PRODUCTS instead of a specific one.
What happens if I don't put in any criteria for my search?
If you leave all the text boxes blank and use the ALL PRODUCTS group, you will get a list of ALL the information contained within the Knowledge Base. If you choose a specific PRODUCT and leave the text boxes blank, you will return all the information contained within the Knowledge Base about that product.
How does the Possible Solutions section apply to my problem?
Keep in mind that the Possible Solution is just that...you may or may not find EXACTLY what you are looking for in every instance. However, perhaps, the Possible Solution or Solutions can give you a clue as to where you might go and look further.
What happens when I click on "For more information, click here for details"?
In order to provide as much information as possible about a specific issue, we have loaded the complete set of Eagle Point Documentation on our Web Server. When you click on the above link from the detail page, depending on what Module you have selected from the search page, you will be sent to the Adobe PDF file that is the complete Eagle Point help file for that module. If you have ALL PRODUCTS selected, the Eagle Point Index Menu will appear. From there you can select the specific area that you are interested in. Be aware that loading the PDF file can take a few seconds.
How can I send information to a colleague about a solution I found?
On the right hand side of the solutions page, is an email symbol (Send to a Friend) which you can click on. If you have found your solution with a specific KBID number or Instance Number, that number will be included in the message text, along with the URL for CRAB's Knowledge Base search page. If you did a more general search and had several possible solutions listed, you can choose the best responses, and ENTER the correct KBID or Instance Number in to the message. Now, just add your colleagues email address and send it off.
What happens when I fill out the "Did the information in this article help answer your question?" section of the response form?
You can provide CRAB's Knowledge Base support group with invaluable information by responding to how useful the Knowledge Base was to you. Just choose the answer that best describes how useful the KB was. Add any additional comments you would like (limited to 255 characters), and hit the submit button. Your information will be forwarded to the Knowledge Base Support desk and your vote recorded. If you would like a response, please include your email address in the comments fields.
CRAB point of contact is Jim Ayres P. E., Design Systems Engineer - 360.664.3299